Members management
Overview Removing a member permanently revokes their access and deletes their account from your workspace. ⛔This action cannot be undone. If you only need to temporarily suspend access, use Block instead. How to remove a member 1. Go to Users, click ⋯ on the member's row, and select Delete.
Members management
Overview You can update a member's profile at any time. The only field that cannot be changed is the Twake mail / Chat ID. How to edit a member 1. Go to Users, click ⋯ on the member's row, and select Edit. 2. Update first name, last name,
Members management
Overview Roles control what a member can see and do. The change takes effect immediately. Role Access level Member Standard user — can use Twake apps, cannot access the Business dashboard. Administrator Can manage members, roles, subscription and domain settings from the Business dashboard. Owner Full control including organisation deletion. There
Organisation
Overview Deleting your organisation permanently removes your Twake workspace, all member accounts, and all related data. This action is available from the Account tab. ⛔This action is permanent and irreversible. All member accounts, files, emails, and chat history will be deleted. Export any important data before proceeding. Before you delete
Members management
Overview Blocking a member immediately suspends their access without deleting their account or data. They can be unblocked at any time. Blocking a member 1. Go to Users, click ⋯ on the member's row, select Block and confirm. The member cannot sign in. All their data is preserved. Unblocking
Subscription
Overview It is not possible to keep an organisation on Twake without an active subscription. Cancelling your subscription results in the permanent deletion of your organisation and all associated data. ⛔Cancelling your subscription permanently deletes your organisation. All member accounts, files, emails, and chat history will be lost. This action
Members management
Overview As an Owner or Administrator, you create member accounts directly from the Business dashboard. A subscription must be active and your business domain must be verified before you can add members. Step 1 — Create the member 1. Go to Users and click Create. 2. Fill in the required fields:
Quick start
Overview An active subscription is required to add members and configure your domain. Plans are managed from the Plans & billing tab in the Business dashboard. 💡Both Owners and Administrators can subscribe to or change a plan. How to subscribe Plans are priced per user / per month. Contact sales@twake.
Domain configuration
Overview Your business domain (e.g. `yourcompany.com`) is the foundation of your Twake organisation. It must be verified before you can add members or configure Mail and Chat sub-domains. Prerequisites * An active subscription * Access to your domain registrar's DNS settings (OVH, Gandi, Cloudflare, etc.) * Owner or Administrator
Domain configuration
Overview Configuring a Mail sub-domain enables organisation email addresses for all your members (e.g. pierre@yourcompany.com). This step requires your business domain to be verified first. Prerequisites * Business domain verified — see Configuring your business domain * Access to your domain registrar's DNS settings How to configure your
Domain configuration
Overview Configuring a Chat sub-domain sets up a dedicated Matrix messaging server for your organisation. Members' Matrix IDs will use this sub-domain (e.g. @pierre:yourcompany.com). This step requires your business domain to be verified first. Prerequisites * Business domain verified — see [Configuring your business domain](#) * Access to your
Quick start
Overview Creating an organisation sets up a dedicated Twake workspace for your company. The process has two parts: creating the organisation itself, then creating the Owner account — your professional account linked to that organisation. Prerequisites * A personal Twake account on twake.app. If you don't have one yet,