Subscription

Cancelling your subscription

zoé bellot

13 Apr 2026 — 1 min read

Overview

It is not possible to keep an organisation on Twake without an active subscription. Cancelling your subscription results in the permanent deletion of your organisation and all associated data.

⛔

Cancelling your subscription permanently deletes your organisation. All member accounts, files, emails, and chat history will be lost. This action cannot be undone.

Before you cancel

Notify all members that the workspace will be shut down.
Ask members to export or download any personal data they want to keep.
Export any shared files or documents your organisation needs to retain.

How to cancel

1. In the Business dashboard, click Account in the left sidebar.
2. Click the Manage button.
3. Select Cancel subscription from the dropdown.
4. Read the warning carefully and confirm.

💡

Your organisation and all data will be deleted at the end of the current billing period.

Frequently asked questions

Can I reactivate my organisation after cancelling?

No. You would need to create a new organisation from scratch.

What if I want to pause instead of cancel?

There is no pause option. Consider blocking all members while keeping your subscription active.

Removing a member from your organisation

Overview Removing a member permanently revokes their access and deletes their account from your workspace. ⛔This action cannot be undone. If you only need to temporarily suspend access, use Block instead. How to remove a member 1. Go to Users, click ⋯ on the member's row, and select Delete.

Editing a member's profile

Overview You can update a member's profile at any time. The only field that cannot be changed is the Twake mail / Chat ID. How to edit a member 1. Go to Users, click ⋯ on the member's row, and select Edit. 2. Update first name, last name,

Changing a member's role

Overview Roles control what a member can see and do. The change takes effect immediately. Role Access level Member Standard user — can use Twake apps, cannot access the Business dashboard. Administrator Can manage members, roles, subscription and domain settings from the Business dashboard. Owner Full control including organisation deletion. There

Deleting your organisation

Overview Deleting your organisation permanently removes your Twake workspace, all member accounts, and all related data. This action is available from the Account tab. ⛔This action is permanent and irreversible. All member accounts, files, emails, and chat history will be deleted. Export any important data before proceeding. Before you delete