Members management

Adding a member to your organisation

zoé bellot

13 Apr 2026 — 1 min read

Overview

As an Owner or Administrator, you create member accounts directly from the Business dashboard. A subscription must be active and your business domain must be verified before you can add members.

Step 1 — Create the member

1. Go to Users and click Create.
2. Fill in the required fields: First name, Last name, Twake mail / Chat ID (e.g. pierre@yourcompany.com), and Role (defaults to Member).
3. Optionally add a phone number or email, then click Save.

*The Create a user form — Twake mail / Chat ID is the unique identifier across all Twake apps.*

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The Twake mail / Chat ID must be unique. If already taken, try a variation (e.g. add an initial or department prefix).

Step 2 — The member accepts the invitation

The new member appears with the status Member, Invited. An invitation email is automatically sent with an activation link.

Send the link to the new member of your organization

When they click the link, the member sets their password and accesses their Twake Workplace.

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If the member doesn't receive the email, check spam. You can resend via ⋯ → Resend invitation.

*The member appears with 'Member, Invited' status until they activate their account.*

Frequently asked questions

How long is the invitation valid?

7 days. You can resend a new one at any time.

Can the member change their Twake ID later?

No. The Twake mail / Chat ID is permanent once created.

Removing a member from your organisation

Overview Removing a member permanently revokes their access and deletes their account from your workspace. ⛔This action cannot be undone. If you only need to temporarily suspend access, use Block instead. How to remove a member 1. Go to Users, click ⋯ on the member's row, and select Delete.

Editing a member's profile

Overview You can update a member's profile at any time. The only field that cannot be changed is the Twake mail / Chat ID. How to edit a member 1. Go to Users, click ⋯ on the member's row, and select Edit. 2. Update first name, last name,

Changing a member's role

Overview Roles control what a member can see and do. The change takes effect immediately. Role Access level Member Standard user — can use Twake apps, cannot access the Business dashboard. Administrator Can manage members, roles, subscription and domain settings from the Business dashboard. Owner Full control including organisation deletion. There

Deleting your organisation

Overview Deleting your organisation permanently removes your Twake workspace, all member accounts, and all related data. This action is available from the Account tab. ⛔This action is permanent and irreversible. All member accounts, files, emails, and chat history will be deleted. Export any important data before proceeding. Before you delete