Adding a member to your organisation

Overview

As an Owner or Administrator, you create member accounts directly from the Business dashboard. A subscription must be active and your business domain must be verified before you can add members.

Step 1 — Create the member

1. Go to Users and click Create.
2. Fill in the required fields: First name, Last name, Twake mail / Chat ID (e.g. pierre@yourcompany.com), and Role (defaults to Member).
3. Optionally add a phone number or email, then click Save.

*The Create a user form — Twake mail / Chat ID is the unique identifier across all Twake apps.*

💡

The Twake mail / Chat ID must be unique. If already taken, try a variation (e.g. add an initial or department prefix).

Step 2 — The member accepts the invitation

The new member appears with the status Member, Invited. An invitation email is automatically sent with an activation link.

Send the link to the new member of your organization

When they click the link, the member sets their password and accesses their Twake Workplace.

💡

If the member doesn't receive the email, check spam. You can resend via ⋯ → Resend invitation.

*The member appears with 'Member, Invited' status until they activate their account.*

Frequently asked questions

How long is the invitation valid?

7 days. You can resend a new one at any time.

Can the member change their Twake ID later?

No. The Twake mail / Chat ID is permanent once created.