Members management

Changing a member's role

zoé bellot

06 May 2026 — 1 min read

Overview

Roles control what a member can see and do. The change takes effect immediately.

Role	Access level
Member	Standard user — can use Twake apps, cannot access the Business dashboard.
Administrator	Can manage members, roles, subscription and domain settings from the Business dashboard.
Owner	Full control including organisation deletion. There can only be one Owner.

How to change a role

1. Go to Users, click ⋯ → Edit on the member's row.
2. Open the Role dropdown and select the new role.
3. Click Save.

*Open the Role dropdown to select Member or Administrator*

Change the role with actions in he menu '...'

The member's new role is immediately reflected in the Users list.

⚠️

Transferring ownership of an organization requires identity verification, so please contact our support team to complete this process.

Frequently asked questions

Can a member have more than one role?

No. Each member holds exactly one role at a time.

Does the member need to sign out after a role change?

No. The change takes effect on their next page load.

Removing a member from your organisation

Overview Removing a member permanently revokes their access and deletes their account from your workspace. ⛔This action cannot be undone. If you only need to temporarily suspend access, use Block instead. How to remove a member 1. Go to Users, click ⋯ on the member's row, and select Delete.

Editing a member's profile

Overview You can update a member's profile at any time. The only field that cannot be changed is the Twake mail / Chat ID. How to edit a member 1. Go to Users, click ⋯ on the member's row, and select Edit. 2. Update first name, last name,

Deleting your organisation

Overview Deleting your organisation permanently removes your Twake workspace, all member accounts, and all related data. This action is available from the Account tab. ⛔This action is permanent and irreversible. All member accounts, files, emails, and chat history will be deleted. Export any important data before proceeding. Before you delete

Blocking and unblocking a member

Overview Blocking a member immediately suspends their access without deleting their account or data. They can be unblocked at any time. Blocking a member 1. Go to Users, click ⋯ on the member's row, select Block and confirm. The member cannot sign in. All their data is preserved. Unblocking