Configuring your business domain

Overview

Your business domain (e.g. `yourcompany.com`) is the foundation of your Twake organisation. It must be verified before you can add members or configure Mail and Chat sub-domains.

Prerequisites

An active subscription
Access to your domain registrar's DNS settings (OVH, Gandi, Cloudflare, etc.)
Owner or Administrator role in the Business dashboard

How to verify your business domain

1. In the Business dashboard, go to Company in the left sidebar.
2. Twake displays a TXT verification record — copy the value shown in the TXT Record field.
3. Log in to your domain registrar's DNS settings and create a new record:

Field	Value
Type	`TXT`
Name	`yourcompany.com` (or `@` depending on your registrar)
TXT Record	The value copied from the Business dashboard (e.g. `twake-verification=…`)

4. Return to the Business dashboard and click Next to trigger verification.

⏱️

DNS propagation can take up to 48 hours. If Twake cannot find the record, wait 24 hours and try again. You can click Verify later to skip and come back.

After verification

Once your business domain is verified, you can:

Add members to your organisation
Configure your Mail sub-domain
Configure your Chat sub-domain

Frequently asked questions

Can I change my domain after verification?

Domain editing is not available through the interface. Contact support@twake.app.

What if verification keeps failing?

Check that the TXT record was saved correctly in your registrar, with no extra spaces. Some registrars take up to 48 hours to propagate changes.